Privacy Policy
Bayford Property Services (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in an open and transparent way, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you interact with us, including through our website, services, and communications.
​
We may collect personal information that is reasonably necessary to operate our business and deliver our services.
How We Collect and Use Personal Information
We may collect personal information when you:
* Submit an enquiry or request a quote
* Engage us for services
* Complete forms on our website
* Communicate with us by phone, email, or SMS
* Subscribe to updates or download resources
* Interact with our website via cookies or analytics tools
Where possible, we collect information directly from you. In some cases, information may be provided by third parties such as real estate agents, property managers, or authorised representatives.
​
We collect and use your personal information to:
* Provide and manage property maintenance and home finishing services
* Prepare quotes, proposals, and contracts
* Coordinate subcontractors and service delivery
* Communicate with you about your project or enquiry
* Process payments and issue invoices
* Improve our services and website experience
* Comply with legal, regulatory, and insurance obligations
We will only use your information for purposes reasonably expected in the course of our business or as otherwise required by law.
Disclosure of Personal Information
We may disclose your personal information to:
* Licensed subcontractors and tradespeople engaged to perform works
* Property managers or real estate agents (where authorised)
* Service providers such as IT, accounting, payment processing, or marketing platforms
* Insurers, legal advisers, or regulators where required
We take reasonable steps to ensure third parties handle personal information securely and in accordance with privacy obligations.
​
As part of our managed services model, we may share limited personal and property information with subcontractors strictly for the purpose of delivering agreed services.
Subcontractors are required to:
* Use information only for the assigned work
* Maintain confidentiality
* Comply with applicable privacy, licensing, and insurance requirements
​
Our website may use cookies and third-party analytics tools (such as Google Analytics) to:
* Understand how visitors use our website
* Improve functionality and user experience
* Analyse traffic and performance
You can disable cookies via your browser settings, however this may affect website functionality.
​
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure, including:
* Secure digital storage systems
* Restricted access to personal data
* Use of reputable software and service providers
We retain personal information only for as long as necessary to fulfil its purpose or meet legal obligations.
​
You may request access to the personal information we hold about you, or request corrections if you believe it is inaccurate, incomplete, or outdated.
Requests can be made by contacting us using the details below. We will respond within a reasonable timeframe.
​
We may send you information about our services where you have requested it or where permitted by law. You may opt out of marketing communications at any time by contacting us or using the unsubscribe option provided.
​
If you believe we have breached your privacy or mishandled your personal information, please contact us first so we can attempt to resolve the issue promptly.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
​
We may update this Privacy Policy from time to time. The most current version will always be published on our website.
​
If you have any questions about this Privacy Policy or how we handle personal information, please contact support@bayfordpropertyservices.com.au.